Last Updated: January 2025

JitaLive Privacy Policy

At jitalive, your privacy is something we take seriously. This Privacy Policy explains exactly what personal data we collect when you use the jitalive platform, how we use it, who we share it with, and what rights you have over your own information. Please read it carefully before registering.

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Your Privacy at JitaLive — At a Glance

Six things jitalive does to protect your personal data every single day.

Encrypted Data Storage

All personal data stored on jitalive servers is encrypted using industry-standard protocols. Your name, phone number, and payment details are never stored in plain text. Encryption applies both to data at rest and data in transit across the jitalive platform.

No Data Selling

JitaLive does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate the jitalive platform, process your transactions, and communicate with you about your account.

You Control Your Data

JitaLive gives you the right to access, correct, and request deletion of your personal data at any time. Simply contact the jitalive support team and your request will be handled within the timeframes set out in this Privacy Policy.

Minimal Data Collection

JitaLive only collects the personal data that is genuinely necessary to operate the platform and comply with legal obligations. We do not collect data speculatively or for purposes beyond what is described in this Privacy Policy.

Opt-Out of Marketing

If you have opted in to receive promotional communications from jitalive, you can opt out at any time. Every marketing message sent by jitalive includes an unsubscribe option. You can also manage your communication preferences directly in your jitalive account settings.

Clear Retention Periods

JitaLive retains your personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements. Once data is no longer needed, it is securely deleted or anonymised in accordance with jitalive's data retention schedule.

Contents
1. Who We Are 2. Data We Collect 3. How We Use Your Data 4. Legal Basis for Processing 5. Data Sharing 6. Cookies and Tracking 7. Data Security 8. Data Retention 9. Your Rights 10. Children's Privacy 11. Changes to This Policy 12. Contact Us

1 Who We Are

JitaLive is an online gaming platform operated for players in Bangladesh. The jitalive platform is accessible at jitalive.one and through the jitalive mobile app. For the purposes of this Privacy Policy, "jitalive", "we", "us", and "our" refer to the operator of the jitalive platform.

JitaLive acts as the data controller for all personal data collected through the jitalive platform. This means jitalive is responsible for deciding how and why your personal data is processed. If you have any questions about how jitalive handles your data, you can contact us at any time using the details in Section 12 of this policy.

This Privacy Policy applies to all users of the jitalive platform, including registered players, visitors to the jitalive website, and users of the jitalive mobile app. By using jitalive, you acknowledge that you have read and understood this policy.

2 Data We Collect

JitaLive collects personal data from you in several ways — directly when you register or interact with the platform, automatically when you use jitalive services, and occasionally from third-party sources for verification purposes. The following table summarises the main categories of data jitalive collects:

Data Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Phone number, email address Registration form, account settings
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal processing
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Games played, session duration, betting history Automatically via platform activity tracking
Communications Data Support chat transcripts, email correspondence When you contact jitalive support

JitaLive does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

JitaLive uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main ways jitalive uses your personal data are:

  • Account management: To create and maintain your jitalive account, verify your identity, and manage your login credentials.
  • Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Platform operation: To deliver the games, features, and services available on jitalive, including the VIP Club, bonuses, and promotions.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance through the jitalive support team.
  • Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the jitalive platform.
  • Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
  • Marketing communications: To send you promotional offers and updates about jitalive — only where you have opted in to receive such communications.
  • Platform improvement: To analyse usage patterns and improve the jitalive platform, game library, and user experience.

JitaLive will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first providing you with an opportunity to request human review of that decision.

4 Legal Basis for Processing

JitaLive processes your personal data on the following legal bases, depending on the specific purpose of the processing:

  • Contract performance: Processing necessary to fulfil our obligations to you as a registered jitalive player, including account management, transaction processing, and platform access.
  • Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and responses to lawful authority requests.
  • Legitimate interests: Processing necessary for jitalive's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

JitaLive does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

  • Payment processors: JitaLive shares transaction data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data processing agreements with jitalive.
  • Identity verification providers: JitaLive may share identity data with third-party KYC verification services to confirm your age and identity as required by our compliance obligations.
  • Game providers: Some games on jitalive are provided by third-party game studios. These providers may receive limited technical data necessary to deliver the game experience. They do not receive your financial or identity data.
  • Legal and regulatory authorities: JitaLive will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or a valid legal order.
  • Business transfers: In the event of a merger, acquisition, or sale of jitalive's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected throughout the process.

All third parties who receive personal data from jitalive are required to handle it securely and in accordance with applicable data protection laws. JitaLive does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

JitaLive uses cookies and similar tracking technologies on the jitalive website and app. Cookies are small text files stored on your device that help jitalive recognise you, remember your preferences, and understand how you use the platform.

The types of cookies jitalive uses include:

  • Essential cookies: Required for the jitalive platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options on jitalive.
  • Analytics cookies: Help jitalive understand how players use the platform so we can improve the experience. Data collected is aggregated and anonymised.
  • Marketing cookies: Used to deliver relevant promotional content to you based on your activity on jitalive. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jitalive platform. For essential cookies, no opt-out is available as they are necessary for the platform to operate.

7 Data Security

JitaLive takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and jitalive servers.
  • Encryption of sensitive data stored in jitalive databases, including financial and identity information.
  • Access controls that restrict jitalive staff access to personal data on a strict need-to-know basis.
  • Regular security audits and penetration testing of jitalive systems.
  • Two-factor authentication options for jitalive player accounts.
  • Automated monitoring systems that detect and alert on suspicious access patterns.

While jitalive takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your jitalive account and never share your login credentials with anyone.

If jitalive becomes aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law, without undue delay.

8 Data Retention

JitaLive retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods jitalive applies are:

  • Account data: Retained for the duration of your active jitalive account, plus a minimum of 5 years after account closure to comply with anti-money laundering regulations.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by financial regulations applicable to jitalive.
  • Identity verification documents: Retained for the duration of your jitalive account plus 5 years after closure.
  • Support communications: Retained for 2 years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
  • Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention requirements.

When personal data is no longer required, jitalive securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9 Your Rights

As a jitalive player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the jitalive support team using the details in Section 12:

  • Right of access: You can request a copy of the personal data jitalive holds about you at any time.
  • Right to rectification: You can ask jitalive to correct any inaccurate or incomplete personal data we hold about you.
  • Right to erasure: You can request that jitalive delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
  • Right to restrict processing: You can ask jitalive to restrict the processing of your data in certain circumstances, for example while a dispute about its accuracy is resolved.
  • Right to data portability: You can request that jitalive provide your personal data in a structured, commonly used, machine-readable format.
  • Right to object: You can object to jitalive processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
  • Right to withdraw consent: Where jitalive processes your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

JitaLive will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case jitalive will notify you of the extension and the reason for it.

Exercising your data rights will not affect your ability to use the jitalive platform, except where the exercise of a right — such as erasure — makes it technically impossible to continue providing the service to you.

10 Children's Privacy

JitaLive is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on jitalive or attempt to use any of its services.

If jitalive becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on jitalive, please contact our support team immediately so we can investigate and take appropriate action.

JitaLive uses age verification checks during the registration process and may request additional proof of age at any point during a player's use of the platform. These checks are in place to protect minors and to comply with our legal obligations as an online gaming operator.

11 Changes to This Privacy Policy

JitaLive may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes to how jitalive processes your personal data, we will notify you directly via your registered contact details at least 14 days before the changes take effect. Your continued use of jitalive after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jitalive protects your personal data. The most current version of the policy is always available at /privacy-policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitalive handles your personal data, please get in touch with the jitalive support team. We are available 24 hours a day, 7 days a week.

For questions specifically about your data rights or to submit a formal data rights request, please email jitalive with the subject line "Data Rights Request" and include your registered phone number so we can locate your account. JitaLive will acknowledge your request within 3 business days and provide a full response within 30 days.

You can also review our Terms and Conditions and Responsible Gaming policy for further information about how jitalive operates and protects its players.

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